Refund, Return and Exchange Policy
Refund
Defective, Damaged or Incorrect Item
Parcel(s) not delivered
Missing Item
Order Cancellation
Order Amendment
Return and Exchange We do not usually allow return and exchange once the order has been dispatched. However, you may contact our customer service team to submit a return and exchange request. Please note that all return and exchange requests must be submitted to us via email within 7 days from the date of receipt and are subject to our approval and discretion. All approved return and exchange requests are subject to a RM 10.00 administrative charge. All items must be returned unused, undamaged and in mint condition to be eligible for an exchange. Otherwise, returns will be rejected.
Customer Service Team Contact Details
All items sold are non-refundable.
Refund is only restricted to overpayment or redundant payment caused by technical related glitch during the payment process. If in case of refund, the product/service that you purchased may be cancelled, and such cancellation takes effect within the next 24 - 48 hours through original method of payment. In the event that your account is found involved in any fraudulent transaction(s), we reserve the right at our sole discretion to temporarily suspend your account. Nonetheless, should you face technical problems and need assistance, please contact our customer service team at the “Contact Us” section.
Defective, Damaged or Incorrect Item
Please inspect your order upon receipt and contact our customer service team within 3 days if the item received is defective, damaged or incorrect.
Parcel(s) not delivered
Parcel(s) are shipped by courier and usually delivered within 1-3 working days. Please contact our customer service team within 3 days if you did not receive the parcel(s).
Missing Item
Please inspect your order upon receipt and contact our customer service team within 3 days if you have missing item.
Order Cancellation
We are not able to cancel an order once it is paid and confirmed.
Order Amendment
Please contact us immediately if you wish to make amendments to your order. We are not able to make amendments to an order once it has been dispatched.
Return and Exchange We do not usually allow return and exchange once the order has been dispatched. However, you may contact our customer service team to submit a return and exchange request. Please note that all return and exchange requests must be submitted to us via email within 7 days from the date of receipt and are subject to our approval and discretion. All approved return and exchange requests are subject to a RM 10.00 administrative charge. All items must be returned unused, undamaged and in mint condition to be eligible for an exchange. Otherwise, returns will be rejected.
If exchanged items are of a higher value, the price difference must be paid.
Any additional shipping charges involved for the exchange will be borne by the customer.
Customer Service Team Contact Details
Email: cs@mybuku.com
Phone & WhatsApp : 018-389 8801